Understanding the Workload of Police Investigators: a Human Factors Approach

Criminal investigative work entails a diverse array of tasks and responsibilities, ranging from interviewing suspects victims to managing the paperwork necessary follow-ups for each case. The present study sought evaluate workload impacts police investigators in metropolitan agency. NASA-Task Load Index (NASA-TLX), well-established human factor measure workload, was administered on 759 as quantitative workload. Subsequently, 49 participated focus group discussions provide deeper insight into their experiences. results indicate that reported markedly high level when compared similar studies literature. Findings attributed perceived various contributors such operational challenges, dealing with public external agencies, well organisational challenges. Interventions manage heavy were discussed. factors approach can be suggested understand task load officers.